Privacy Policy

1. General Information

1.1 These Terms and Conditions govern the use of this website ("orkida.odoo.com") and the purchase of products offered through it.

1.2 The website is owned and operated by ORKIDA d.o.o, registered in Croatia with business registration number 05891248 and VAT ID: HR70404099633.

1.3 By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using this website.

2. Products and Pricing

2.1 The website offers products from the italian brands Carpisa and Yamamay.

2.2 All prices are in Euros (EUR) and include VAT as required by Croatian and EU law.

2.3 Prices may change at any time without prior notice; however, orders placed before a price change will not be affected.

2.4 Product descriptions, images, and other content are for informational purposes only. We aim to provide accurate information but do not guarantee error-free content.

3. Ordering Process

3.1 To place an order, you must be at least 18 years old and provide accurate, complete information.

3.2 By completing the checkout process, you agree to purchase the selected items under these Terms and Conditions.

3.3 After placing an order, you will receive an email confirmation. This email does not constitute acceptance of the order, which is confirmed upon shipment of the goods.

4. Payment

4.1 We accept the following payment methods: Cash and Card.

4.2 Payments are processed through secure gateways compliant with EU standards. We do not store payment information.

5. Delivery

5.1 Delivery is available within Croatia. Delivery times are typically 2-5 business days from the date of order confirmation. However, delays may occur due to unforeseen circumstances.

5.2 Delivery estimates are provided as a guideline and may vary due to unforeseen circumstances.

5.3 Risk of loss or damage passes to the customer upon delivery.

6. Right of Withdrawal (EU Consumer Law)

6.1 Under EU law, you have the right to withdraw from a purchase within 14 days without providing any reason.

6.2 The withdrawal period ends 14 days after the day you receive the goods.

6.3 To exercise your right of withdrawal, notify us via [email or online form] and return the goods in their original, unused condition.

6.4 Refunds will be issued within 14 days of receiving the returned goods or proof of return, using the same payment method.

6.5 The customer bears the cost of returning the goods, unless they are defective or incorrectly supplied.

7. Returns and Refunds

7.1 If products are damaged, defective, or incorrect, please contact us immediately at support@stargroup.al.

7.2 Products must be returned within 14 days of receipt for a refund or exchange.

7.3 Refunds will be processed within 14 days of receiving the returned item.

8. Privacy and Data Protection

8.1 Your personal data will be processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR).

8.2 For more information, please review our [Privacy Policy link].

9. Intellectual Property

9.1 All content on this website, including logos, images, and text, is the property of ORKIDA d.o.o or its licensors and is protected by copyright laws.

9.2 You may not reproduce, distribute, or use this content without prior written consent.

10. Liability

10.1 We are not liable for indirect or consequential damages arising from the use of this website or the purchase of goods.

10.2 Nothing in these Terms and Conditions limits your rights under Croatian or EU consumer law.

11. Governing Law and Jurisdiction

11.1 These Terms and Conditions are governed by the laws of Croatia.

11.2 Any disputes shall be subject to the exclusive jurisdiction of the Croatian courts.

12. Amendments

12.1 We reserve the right to amend these Terms and Conditions at any time.

12.2 Continued use of the website after amendments constitutes acceptance of the updated Terms and Conditions.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: support@stargroup.al

Phone:  +385 91 608 3246

Address: Šetalište dr.Franje Tuđmana 2A, 202027 Mlini

ORKIDA d.o.o ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under GDPR.

For any questions, please contact us at support@stargroup.al.

1. Who We Are

ORKIDA d.o.o

Address: Šetalište dr. Franje Tuđmana 2A, 20207 Mlini, Croatia

VAT ID: HR70404099633

Email: support@stargroup.al

We act as the "Data Controller" for the personal data you provide.

2. What Data We Collect

We may collect the following personal data when you use our website or services:

• Contact Details: Name, email, phone number, billing and shipping addresses.
• Order Information: Items purchased, payment details (processed securely).
• Account Data: Username and password if you create an account.
• Technical Data: IP address, browser type, and cookies.
• Marketing Preferences: Your consent to receive updates or offers.

3. How We Use Your Data

We use your data to:

• Process and deliver your orders.
• Communicate with you about your orders or inquiries.
• Send newsletters and promotions (if you consent).
• Comply with legal obligations (e.g., tax records).
• Improve our website and services.

4. Legal Basis for Using Your Data

We process your data under GDPR based on:

• Contract: To fulfill your orders.
• Consent: For marketing communications.
• Legal Obligations: For tax and accounting purposes.
• Legitimate Interest: To enhance your experience and secure our website.

5. Sharing Your Data

We may share your data with:

• Delivery and payment service providers.
• Legal or regulatory authorities when required.
• Analytics services (e.g., Google Analytics).

We do not sell or rent your personal data.

6. Your GDPR Rights

You have the following rights under GDPR:

• Access: Request a copy of your personal data.
• Correction: Correct inaccurate data.
• Erasure: Request deletion of your data.
• Restriction: Limit how we use your data.
• Portability: Receive your data in a usable format.
• Objection: Stop receiving marketing communications.

To exercise your rights, email us at support@stargroup.al.

7. Cookies

We use cookies to improve your experience and analyze website usage:

• Essential Cookies: For website functionality.
• Analytics Cookies: To monitor site performance.

You can manage cookies through your browser settings.

8. Data Retention

We retain your data only as long as necessary:

• Orders: Retained for 10 years (per tax laws).
• Marketing Data: Until you withdraw consent.

After the retention period, your data will be securely deleted.

9. Data Security

We use encryption and secure servers to protect your data. Access is limited to authorized personnel only.

10. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page.